Cancellation and Refund Policy
Last updated: July 2026
Scope
These terms apply to every service 0912 Design Lab sells through its website: corporate websites, e-commerce sites, mobile apps, CRM software, AI integration, social media management, and subscription-based site packages. Online payments are processed through iyzico; your card details are never passed to us and are not stored by us. By completing an order you confirm that you have read and accepted these terms.
Right of Withdrawal
Under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, customers who purchase a service as a consumer have the right to withdraw within 14 (fourteen) days of the contract date, without giving any reason and without paying a penalty. To exercise this right, send written notice to info@0912designlab.com before the 14-day period expires. Including your full name, order date, and the service purchased will speed things up. Your request is acknowledged the same day.
Exceptions to the Right of Withdrawal
Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised in the following cases: • Services prepared to the consumer's own specification or personal requirements. All of our design and development work falls into this category; once bespoke production has begun on your project, the right of withdrawal ends. • Services that, with the consumer's express consent, are begun and completed before the 14-day period expires. • Intangible goods delivered instantly in electronic form (licence keys, digital files, completed software deliveries). Even where these exceptions remove the statutory right of withdrawal, the "Project Cancellation and Partial Refund" terms below continue to apply — you will never be left having paid for work you did not receive.
Project Cancellation and Partial Refund
You may cancel your project at any stage. The refund amount is calculated on the work completed as at the date we receive your cancellation notice: • Before production begins: the full amount paid is refunded. • During the design phase: the value of design work already delivered is deducted and the balance refunded. • During the development phase: the value of completed modules and delivered output is deducted and the balance refunded. • After the project has been delivered: the service is considered complete and no refund is made; your contractual revision and warranty rights remain unaffected. For every cancellation we send you a written breakdown of the work done to that point and the resulting refund figure. If the cancellation arises from a delay or a breach on our side, the full amount paid is refunded regardless of how much work was completed.
Subscription Cancellation
For subscription-based site packages you may cancel at any time, with no exit fee. If your cancellation reaches us before the next billing date, no further charge is taken. The amount already charged for the current billing period is not refunded; your service continues uninterrupted until the end of that period. Content and data created during the subscription is retained for 30 days from the cancellation date and can be exported on request.
Refund Process and Timing
Approved refunds are issued using the original payment method and to the same card; refunds cannot be made to a different account. The refund is submitted to the card through iyzico within 14 (fourteen) days of your request being approved at the latest. How quickly the amount appears on your statement depends on your bank's process and typically takes 2-10 business days; that window is controlled by your bank and cannot be shortened by us. On instalment payments, your bank may reflect the refund by cancelling the remaining instalments or by crediting them progressively. For payments made by bank transfer, the refund is made to the IBAN you provide within the same period.
Non-Refundable Amounts
The following items are outside the scope of refunds because they are paid to third parties in advance and cannot be recovered: • Domain registration and renewal fees • Server, hosting, and SSL certificate costs • Third-party software, theme, and plugin licences • App store developer account fees (App Store, Google Play) • Ad budgets already spent (Google Ads, Meta, and similar) • Purchased stock image, video, and font licences These items are itemised separately at quotation stage; your contract states clearly which amounts are our service fee and which are third-party costs.
Requests, Disputes, and Contact
Send cancellation and refund requests by email to info@0912designlab.com or by WhatsApp to +90 507 760 57 47. Requests are answered within 2 business days at the latest. If you are not satisfied with the outcome, you retain the right to apply to the Consumer Arbitration Committees or the Consumer Courts under Law No. 6502, according to the applicable monetary thresholds. Disputes are governed by the laws of the Republic of Türkiye. 0912 Design Lab — Allure Ofis No 90, Avcılar, 34310 Istanbul, Türkiye.